Thursday, July 21, 2011

Hill's Pet Food is BAD

Editing original post as I acquire additional information

No, I'm not talking about the product. I'm sure it's a fine product (I have in fact previously used Hill's prescription products for other animals in my household). My complaint has to do with their business model which requires their prescription food dispensing partners carry no other brands of prescription pet food or they pay higher prices for the Hill's product. This puts my local supplier in a very difficult position.

I have a 12 year old dog. She eats Purina j/m formula dog food. She's eaten it for the past 4 years. The LOCAL pharmacy where I purchase this item is having to cave into Hill's demands that they stock and dispense only Hill's labeled product to get pricing breaks. This is an independent pharmacy. They should be able to dispense whatever products veterinarian's write a prescription for without penalty.

I am not changing my dog's food. I will change my pharmacy first. And if I have to change my dispensing pharmacy for one item, I might as well switch all my pet's prescription needs to another pharmacy. I have some expensive dogs in the medication department. This may cause the local pharmacy to go out of business. Great work Hill's. The economy could use more companies like you.

Hill's pet food has made a serious enemy today. Let the internet trashing of Hill's begin.

11-18-2011: Hills adamantly stands by their claim that they enact no coercion on the companies they supply to carry only their product. MyVetsMeds adamantly stands by their claim that their contract with Hills is contrary to Hills' claims. MyVetsMeds has changed their business model and I am no longer able to get ANYTHING from them on a local level so at this point I am despising both companies equally.

2 comments:

The Junkie said...

HILL'S VERY PROMPT RESPONSE:

Dear Ms. Eklund:

Thank you for visiting HillsPet.com and contacting us with your question. Your interest in our Company and our fine products is greatly appreciated.

Hill's Pet Nutrition does not require a veterinarian to carry only our products in their veterinary practice. There are many veterinary clinics that I have visited that will carry many other brands such as iVet™ or different prescription diets. This is a veterinary clinic decision on what they will carry in their office and something that we do not require of them.

We appreciate that you took the time to contact us. If you have any further questions or comments, please feel free to call our Consumer Affairs Department or visit our website at HillsPet.com.


Consumer Affairs
Hill's Pet Nutrition, Inc.


AND MY RESPONSE TO THEIR RESPONSE:

Thank you for your prompt response to my inquiry.

It's not a vet clinic that's told me this, it's the pet pharmacy that they run their prescriptions through. They are claiming that if they stock and dispense other brands of prescription pet food, HIll's penalizes them by charging them higher prices for Hill's product. As a small business, this is not something they can afford and has put them in a position where they have to choose between which customers they can service and which they can't.

Is what they've told me fact or fiction?

jimmy jam said...

My complaint has to do with their business model which requires their prescription food dispensing partners carry no other brands of prescription pet food or they pay higher prices for the Hill's product. This puts my local supplier in a very difficult position.Buy now